Hotel Front Office & Operations Leader (Paid Training)

RAINMAKER TEAM LLC; Georgetown (KY); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Paid training

Health, dental, and vision benefits

Career growth opportunities

Résumé du poste

Rainmaker Hospitality is seeking an energetic Operations Manager / Front Office Manager for the Hampton Inn Georgetown. You will oversee front desk operations, guest services, and cross-department workflows to uphold signature Hamptonality and brand standards.

You will lead a team, manage scheduling, and support the General Manager with financials and vendor invoices, while maintaining Hilton QA compliance and guest satisfaction metrics.

Qualifications

• 2–3 years of progressive hotel guest service/operations experience.
• High school diploma required; Associate’s or Bachelor’s degree in Hospitality or Business Administration recommended.
• Strong leadership, problem-solving, and communication skills in fluent English.
• Availability to work weekends and holidays as hotel demands require.

Responsabilités

• Supervise daily front desk operations including check-ins/check-outs, guest registrations, and cash handling.
• Collaborate with housekeeping, maintenance, and breakfast teams to ensure room readiness and smooth daily workflows.
• Recruit, train, schedule, and mentor team members to foster a positive, high-morale work culture.
• Proactively resolve guest feedback and maintain high guest satisfaction and cleanliness scores.
• Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Ensure adherence to Hilton QA standards, safety protocols, and audit requirements.

Connaissances

Leadership

Problem-solving

Communication

English fluency

Formation

High school diploma

Associate or Bachelor's degree in Hospitality or Business Administration

Description du poste

Rainmaker Hospitality is seeking an energetic Operations Manager / Front Office Manager for the Hampton Inn Georgetown. You will oversee front desk operations, guest services, and cross-department workflows to uphold signature Hamptonality and brand standards.

You will lead a team, manage scheduling, and support the General Manager with financials and vendor invoices, while maintaining Hilton QA compliance and guest satisfaction metrics.