Operations Manager / Front Office Manager (Hampton Inn-Georgetown)

Rainmaker Hospitality; Georgetown (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid training

Health benefits

Dental and vision

Job summary

Rainmaker Hospitality is seeking an energetic Operations Manager / Front Office Manager for the Hampton Inn Lexington/Georgetown to lead daily front desk operations, guest services, and departmental workflows.

In this role you will mentor the team, manage labor and inventory with the General Manager, ensure brand standards and guest satisfaction, and drive smooth, efficient hotel performance.

Qualifications

• Minimum 2–3 years in hotel guest service/operations.
• High school diploma required; Associate's or Bachelor's degree in Hospitality or Business Administration recommended.

Responsibilities

• Oversee daily front desk operations, check-ins/check-outs, guest registrations, and cash handling.
• Collaborate with housekeeping, maintenance, and breakfast to ensure room readiness and smooth workflows.
• Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
• Proactively resolve guest feedback and maintain top-tier customer satisfaction and cleanliness scores.
• Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Ensure adherence to Hilton QA standards, safety protocols, and audit requirements.

Skills

Leadership

Problem-solving

Communication

Education

Associate's or Bachelor's in Hospitality or Business Administration

Job description

Operations Manager / Front Office Manager

Company: Rainmaker Hospitality

Property: Hampton Inn Lexington/Georgetown

Location: 128 Darby Drive, Georgetown, KY 40324

Position Type: Full-Time

Job Summary

Rainmaker Hospitality is seeking an energetic, hands‑on Operations Manager / Front Office Manager to join our team at the Hampton Inn in Georgetown, KY. In this vital leadership role, you will oversee daily front office workflows, manage guest service standards, and coordinate department operations to ensure our guests experience signature "Hamptonality". You will work closely with the General Manager to drive financial performance, maintain brand compliance, and mentor a dedicated team.

Key Responsibilities

• Front Office Leadership: Supervise daily front desk operations, including check‑ins, check‑outs, guest registrations, and cash handling accuracy.
• Cross-Department Collaboration: Partner smoothly with housekeeping, maintenance, and breakfast teams to guarantee room readiness and flawless daily workflows.
• Team Management: Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
• Guest Satisfaction: Proactively resolve guest feedback and maintain top‑tier customer satisfaction and cleanliness scores.
• Operational & Financial Support: Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Brand Compliance: Ensure strict adherence to Hilton Quality Assurance (QA) standards, safety protocols, and audit requirements.

Qualifications & Requirements

• Experience: Minimum of 2 to 3 years of progressive hotel guest service/operations experience.
• Education: High school diploma required; Associate's or Bachelor's degree in Hospitality or Business Administration is Recommended, (experience Matters).
• Skills: Strong leadership, problem‑solving, and communication skills in fluent English.
• Availability: Flexible schedule required, including availability to work weekends and holidays as hotel demands require.

What We Offer

• Paid training
• Health, dental, and vision benefit options
• Opportunities for career growth within Rainmaker Hospitality's growing portfolio of properties

Rainmaker Hospitality is an Equal Opportunity Employer.