Hotel Front Office Operations Lead

Residence Inn by Marriott Danbury; Danbury (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

A well-known hotel chain in Danbury is seeking an Operations Supervisor to manage hotel operations in the absence of senior management. The role includes interviewing, training, and supporting staff while ensuring high levels of customer service. Candidates should have a solid background in hotel operations and may need to work during weekends and holidays. This position offers a dynamic work environment and opportunities for career advancement within the hotel chain.

Qualifications

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Oversee hotel operations in absence of management.
• Manage front office to ensure optimal service.
• Resolve customer complaints and monitor operational issues.

Skills

Interviewing and training staff

Customer service management

Knowledge of hotel operations

Education

Associate or Bachelor’s degree

Job description

A well-known hotel chain in Danbury is seeking an Operations Supervisor to manage hotel operations in the absence of senior management. The role includes interviewing, training, and supporting staff while ensuring high levels of customer service. Candidates should have a solid background in hotel operations and may need to work during weekends and holidays. This position offers a dynamic work environment and opportunities for career advancement within the hotel chain.