Guest Experience Lead - Front Office

ADP, Inc.; Danbury (CT); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) benefits

Paid leave

Job summary

RMS Companies seeks a Front Office Supervisor in Danbury to oversee daily front desk operations, motivate staff, and plan for long-term improvements. The role focuses on delivering high guest satisfaction, maintaining safety, and ensuring smooth check-ins and check-outs with accurate reporting.

You will collaborate with housekeeping and management to maintain inventory, resolve guest issues, and uphold hotel policies while promoting the property’s services and amenities.

Qualifications

• Must be able to stand for extended periods.
• Experience in Housekeeping and Hospitality is preferred.
• Flexibility to work weekends and holidays required.
• Ability to work evenings and weekends required.

Responsibilities

• Generate occupancy reports and front desk reports such as Night Audit and Reconciliation.
• Lead operations at the front desk and ensure guests have an exceptional stay.
• Train and supervise front desk staff to provide excellent guest services.
• Resolve guest issues with empathy and follow-through.
• Coordinate with housekeeping regarding room status, inventory, and guest requests.
• Manage guest registration, rate quoting, and special promotions awareness.
• Handle check-ins/outs and cash handling per hotel policy.
• Maintain front desk systems and ensure accurate guest profiles and billing.

Skills

Stamina

Hospitality experience

Flexibility

Weekend shifts

Evening shifts

Job description

RMS Companies seeks a Front Office Supervisor in Danbury to oversee daily front desk operations, motivate staff, and plan for long-term improvements. The role focuses on delivering high guest satisfaction, maintaining safety, and ensuring smooth check-ins and check-outs with accurate reporting.

You will collaborate with housekeeping and management to maintain inventory, resolve guest issues, and uphold hotel policies while promoting the property’s services and amenities.