Hotel Front Desk & VIP Services Supervisor

Mohegan Sun; Connecticut; On-site; USD 52,000 - 72,000; Full time

Job summary

Mohegan Sun in Uncasville, CT seeks a Hotel Operations Supervisor to assist with supervision, training and direction of the Front Desk, Concierge, VIP Check-In and Bell Services teams. You will support staffing, guest service excellence, daily room blocking accuracy, and collaboration with other hotel departments to ensure smooth operations and WOW guest service standards.

The role emphasizes hands-on leadership, shift coordination, and adherence to corporate policies, with opportunities for

Qualifications

• High School Diploma or equivalent required.
• 2+ years in hotel front office in a high-volume environment.
• Excellent written and verbal communication skills.

Responsibilities

• Assist in hiring, scheduling, training, and evaluating Front Desk, Concierge, VIP Check-In and Bell Services staff.
• Address guest concerns promptly and ensure guest satisfaction.
• Monitor daily reports, room blocking and revenue potential processes.
• Conduct pre-shift meetings and maintain WOW service standards.
• Coordinate with corporate, convention and group arrivals and departures.

Skills

Staff supervision

Training and coaching

Scheduling and hiring

Customer service excellence

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

LMS

LRS

HMS

RPOS

Lodgenet

Espresso

Telecheck

Job description

Mohegan Sun in Uncasville, CT seeks a Hotel Operations Supervisor to assist with supervision, training and direction of the Front Desk, Concierge, VIP Check-In and Bell Services teams. You will support staffing, guest service excellence, daily room blocking accuracy, and collaboration with other hotel departments to ensure smooth operations and WOW guest service standards.

The role emphasizes hands-on leadership, shift coordination, and adherence to corporate policies, with opportunities for