Front Office Manager

Fairfield Inn & Suites; Philadelphia (Philadelphia County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) Company Match

Bonus program

travel discounts

PTO

Health Reimbursement Arrangement

professional development

advancement opportunities

Job summary

The Wankawala Organization is seeking a Front Office Manager to join our hotel leadership team in Philadelphia. This role focuses on guiding the front desk and night audit teams, ensuring guest satisfaction, and supporting daily hotel operations under the General Manager.

Ideal candidates have front desk experience, supervisory skills, and a passion for hospitality. The position offers a full-time schedule, on-site work, and opportunities for advancement within the organization.

Qualifications

• Front office management experience is required or strongly preferred.
• Experience supervising a team and coordinating front desk operations is ideal.
• Ability to multitask, communicate clearly, and resolve guest issues promptly.

Responsibilities

• Lead Front Desk and Night Audit teams.
• Ensure exceptional guest experiences and resolve concerns.
• Assist General Manager with daily hotel operations.
• Train, coach, and motivate front office staff.
• Manage scheduling and labor costs.

Skills

Supervisory experience

Leadership

Strong communication

Problem solving

Multitasking

PMS familiarity

Marriott systems knowledge

Positive attitude

Tools

PMS (Property Management System)

Marriott systems

Job description

Additional Information

Job Number26145371

Job CategoryRooms & Guest Services Operations

Location261 South 13th Street, PHILADELPHIA PA 19107, United States VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $50,000 to $65,000 annually

Expiration Date: 12/21/2026

Additional Information: This hotel is owned and operated by an independent franchisee, Wankawala Organization (The). The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Front Office Manager – Hotel Operations

The Wankawala Organization

The Wankawala Organization is looking for an enthusiastic, motivated Front Office Manager to join our hotel leadership team!

This is a great opportunity for an experienced Front Desk Agent, Supervisor, or hospitality professional looking to move up and grow their career in hotel management.

Working closely with the General Manager, you'll gain valuable hands‑on experience in hotel operations, team leadership, guest satisfaction, and financial performance. This position is an excellent stepping stone toward becoming an Assistant General Manager or General Manager.

What You'll Do

• Lead and support the Front Desk and Night Audit teams.
• Ensure exceptional guest experiences and resolve guest concerns.
• Assist the General Manager with daily hotel operations.
• Train, coach, and motivate front office team members.
• Manage scheduling, labor costs, and front office procedures.
• Monitor guest satisfaction scores and online reviews.
• Assist with revenue management, occupancy, and group reservations.
• Work closely with housekeeping, maintenance, and sales to keep hotel operations running smoothly.
• Take on additional leadership responsibilities in the General Manager's absence.

What We're Looking For

• Previous hotel front desk or guest services experience.
• Supervisory experience preferred, but motivated individuals ready to advance are encouraged to apply.
• Strong communication, leadership, and problem‑solving skills.
• A positive attitude and passion for hospitality.
• Ability to multitask and thrive in a fast‑paced environment.
• Familiarity with hotel property management systems.
• Knowledge of Marriott systems and brand standards is a plus.
• A strong desire to learn, grow, and advance in hospitality management.

Benefits

• Individual Coverage Health Reimbursement Arrangement
• PTO
• 401(k) Company Match
• Bonus program
• travel discounts
• professional development
• advancement opportunities

Why Join The Wankawala Organization?

We believe in developing our people and providing opportunities for professional growth. You'll work alongside experienced hotel leaders, gain exposure to all aspects of hotel operations, and build the skills needed to advance your hospitality career.

We're looking for someone who wants more than just a job — someone who wants to build a career!

The Wankawala Organization is an Equal Opportunity Employer.

This company is an equal opportunity employer.

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