Front Office Leader — Guest Experience & Team Growth

Wyndham-Hotels-; York (York County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Wyndham Employee Discounts

Paid Time Off / Vacation Time

Holiday Pay

Opportunities for Professional Growth

Job summary

Wyndham Garden York in York, PA, seeks an experienced Front Office Manager to lead the Front Desk team and ensure exceptional guest service. You will oversee reservations, check-ins, billing, and guest interactions while maintaining Wyndham standards.

You will coach and develop staff, coordinate with housekeeping and maintenance, and contribute to revenue management and occupancy forecasting. A professional appearance and strong hospitality focus are essential.

Qualifications

• High School Diploma or equivalent is required.
• Previous hotel or hospitality experience is required.
• Supervisory or management experience is preferred.
• Front Desk or Front Office experience is strongly preferred.
• PMS knowledge and familiarity with Wyndham brand standards are a plus.

Responsibilities

• Oversee daily Front Office operations to ensure guest service and efficiency.
• Lead, train, coach, and supervise Front Desk team members.
• Develop team schedules and ensure appropriate staffing coverage.
• Ensure guests are greeted and assisted professionally per Wyndham standards.
• Oversee reservations, check-ins/outs, room assignments, and guest billing.
• Handle guest complaints and service recovery promptly and professionally.
• Monitor guest satisfaction and implement improvement strategies.
• Ensure accurate guest records, billing, and account reconciliation.
• Coordinate with Housekeeping, Maintenance, and Sales for smooth operations.
• Assist with forecasting, occupancy reports, and revenue management.

Skills

Leadership

Communication

Customer service

Problem solving

Team development

Organizational skills

Multitasking

Cash handling

English proficiency

Education

High School Diploma or equivalent

Tools

PMS

Microsoft Office

Hotel management systems

Job description

Wyndham Garden York in York, PA, seeks an experienced Front Office Manager to lead the Front Desk team and ensure exceptional guest service. You will oversee reservations, check-ins, billing, and guest interactions while maintaining Wyndham standards.

You will coach and develop staff, coordinate with housekeeping and maintenance, and contribute to revenue management and occupancy forecasting. A professional appearance and strong hospitality focus are essential.