Front Office Manager: Lead Guest Experience & Team Growth

Wyndham Garden; York (York County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive Pay

Wyndham Employee Discounts

Paid Time Off / Vacation Time

Holiday Pay

Opportunities for Professional Growth

Job summary

Wyndham Garden York is seeking an experienced Front Office Manager to lead the Front Office team and ensure exceptional guest service in a fast-paced hotel environment in York, PA. The role emphasizes leadership, training, and adherence to Wyndham standards.

The candidate will oversee reservations, check-ins/check-outs, billing, and guest relations, while coordinating with other departments to maintain smooth operations and high guest satisfaction.

Qualifications

• High School Diploma or equivalent is required.
• Previous hotel or hospitality experience is required.
• Front Desk or Front Office experience is strongly preferred.
• Previous supervisory or management experience is preferred.
• Familiarity with Wyndham brand standards is a plus.

Responsibilities

• Oversee the daily operations of the Front Office to ensure exceptional guest service and efficient hotel operations.
• Lead, train, coach, and supervise Front Desk team members.
• Develop team schedules and ensure appropriate staffing coverage.
• Ensure all guests are greeted and assisted in a friendly, professional manner in accordance with Wyndham standards.
• Oversee reservations, check-ins, check-outs, room assignments, and guest billing.
• Handle guest complaints, special requests, and service recovery situations promptly and professionally.
• Monitor guest satisfaction and implement strategies to improve the overall guest experience.
• Ensure accurate guest records, billing, payment processing, and account reconciliation.

Skills

Leadership

Communication

Customer service

Problem solving

Team development

Organizational skills

Multitasking

Cash handling

MS Office

PMS knowledge

English proficiency

Education

High School Diploma or equivalent

Tools

PMS

Microsoft Office

Job description

Wyndham Garden York is seeking an experienced Front Office Manager to lead the Front Office team and ensure exceptional guest service in a fast-paced hotel environment in York, PA. The role emphasizes leadership, training, and adherence to Wyndham standards.

The candidate will oversee reservations, check-ins/check-outs, billing, and guest relations, while coordinating with other departments to maintain smooth operations and high guest satisfaction.