Hotel Front Office Manager – Guest Service Leader

Kolter Hospitality Group; Fort Lauderdale (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Kolter Hospitality in Fort Lauderdale is seeking a Front Office Manager to lead the front desk team, ensure guest service excellence, and support the General Manager in maintaining a welcoming environment.

You will oversee shift operations, training, scheduling, payroll accuracy, and adherence to brand standards, while coordinating with housekeeping and maintenance to pre-block rooms and resolve guest issues.

Qualifications

• 3+ years of front desk/front office experience in hospitality.
• Ability to manage guest complaints and ensure satisfaction.
• Strong leadership and coaching capabilities.

Responsibilities

• Manage front desk operations for the assigned shift.
• Ensure staff deliver brand standards and exceptional service.
• Greet and check in guests; handle issues courteously.
• Hire, train, coach and discipline front office team.
• Oversee weekly scheduling and payroll accuracy.
• Ensure uniforms and grooming standards are followed.
• Coordinate with housekeeping/engineering for room blocking.
• Maintain safety, financial records, and report accuracy.

Skills

Front Office Management

Guest Service

Team Leadership

Scheduling & Payroll

Education

Bachelor's degree in hospitality or equivalent

Tools

PMS (Property Management System)

Microsoft Office

Job description

Kolter Hospitality in Fort Lauderdale is seeking a Front Office Manager to lead the front desk team, ensure guest service excellence, and support the General Manager in maintaining a welcoming environment.

You will oversee shift operations, training, scheduling, payroll accuracy, and adherence to brand standards, while coordinating with housekeeping and maintenance to pre-block rooms and resolve guest issues.