Front Office Manager

Hyatt Place Fort Lauderdale; Port Everglades (FL); Presencial; USD 55 000 - 85 000; Tempo integral

Resumo da oferta

Kolter Hospitality is seeking a Front Office Manager to lead the front desk team and ensure an exceptional guest experience at our Port Everglades area hotel. You will oversee check-in/check-out, resolve guest issues, and coordinate with housekeeping and maintenance to keep rooms ready and fully stocked.

You will hire and train staff, manage schedules and payroll, and ensure accurate financial reporting while upholding brand standards and a professional image for guests and associates alike.

Qualificações

• Three (3) plus years of relevant experience in the hotel industry.
• Bachelor’s degree in hotel management or equivalent is a plus.

Responsabilidades

• Manage all aspects of front desk operations for the assigned shift.
• Ensure front office team delivers brand promise and exceptional guest service.
• Greet and check-in guests, handle issues courteously and resolve problems satisfactorily.
• Hire, train, coach and discipline front office staff.
• Assist with weekly schedules and payroll accuracy.
• Ensure uniform, grooming, and brand standard training compliance.
• Maintain financial records, money handling, and reporting accuracy.
• Block VIP rooms and long-stay rooms in advance; coordinate with housekeeping/engineering for maintenance.

Conhecimentos

Front office management

Guest service

Staff training

Scheduling

Payroll

Hiring & discipline

Budget & reporting

Safety procedures

Problem solving

Customer relations

Formação académica

Bachelor’s degree in hotel management (preferred)

Ferramentas

PMS (Property Management System)

Microsoft Office

Descrição da oferta de emprego

Overview: A Kolter Hospitality Front Office Manager delivers service excellence to our guests by assisting the General Manager in creating a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel.Performance Expectations:Manage all aspects of front desk operations for assigned shift.Ensure all front office team members deliver the brand promise and provide exceptional guest service.Assist in greeting and checking in guests.Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.Responsible for the hiring, training, and coaching and discipline of the front office team.Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly.Assist in ensuring an accurate payroll of front office department.Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards.Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.Work with housekeeping and engineering to block rooms as necessary for maintenance.Report any items in need of repair.Follow all safety procedures while working.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace.Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company.Act honorably, even when no one is watching.Eagerness to grow and/or develop within the companyPassionately provide personalized guest serviceEOEM/F/Vet/DisabilityDFWPKolter Hospitality Participates in E-VerifyGeneral Requirements:Able to work most weekends and holidays.Report to work on time and in professional attire.Knowledge and/or ability to operate a computer.Experience: Three (3) plus years of relevant experience in the hotel industry.Education: None. Bachelor’s degree preferably hotel management or equivalent education a plus.Physical Requirements:Ability to stand/walk for up to 8 hours.Minimal lifting, pushing, and pullingKolter Hospitality is proud to be an Equal Opportunity Employer.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.