Front Office Manager

Kolter Hospitality Group; Fort Lauderdale (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Kolter Hospitality in Fort Lauderdale is seeking a Front Office Manager to lead the front desk team, ensure guest service excellence, and support the General Manager in maintaining a welcoming environment.

You will oversee shift operations, training, scheduling, payroll accuracy, and adherence to brand standards, while coordinating with housekeeping and maintenance to pre-block rooms and resolve guest issues.

Qualifications

• 3+ years of front desk/front office experience in hospitality.
• Ability to manage guest complaints and ensure satisfaction.
• Strong leadership and coaching capabilities.

Responsibilities

• Manage front desk operations for the assigned shift.
• Ensure staff deliver brand standards and exceptional service.
• Greet and check in guests; handle issues courteously.
• Hire, train, coach and discipline front office team.
• Oversee weekly scheduling and payroll accuracy.
• Ensure uniforms and grooming standards are followed.
• Coordinate with housekeeping/engineering for room blocking.
• Maintain safety, financial records, and report accuracy.

Skills

Front Office Management

Guest Service

Team Leadership

Scheduling & Payroll

Education

Bachelor's degree in hospitality or equivalent

Tools

PMS (Property Management System)

Microsoft Office

Job description

Job Details

Job Location: Hyatt Place Fort Lauderdale - Lauderdale, FL 33316, Position Type: Full Time, Job Shift: Any, Overview: A Kolter Hospitality Front Office Manager delivers service excellence to our guests by assisting the General Manager in creating a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel.

Performance Expectations

• Manage all aspects of front desk operations for assigned shift.
• Ensure all front office team members deliver the brand promise and provide exceptional guest service.
• Assist in greeting and checking in guests.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Responsible for the hiring, training, and coaching and discipline of the front office team.
• Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly.
• Assist in ensuring an accurate payroll of front office department.
• Ensure front office team members are in proper uniform and adhere to the Company's grooming standards.
• Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
• Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked in advance.
• Work with housekeeping and engineering to block rooms as necessary for maintenance.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

EOE

M/F/Vet/Disability

DFWP

Kolter Hospitality Participates in E-Verify

Qualifications: General Requirements

• Able to work most weekends and holidays.
• Report to work on time and in professional attire.
• Knowledge and/or ability to operate a computer.

Experience

• Three (3) plus years of relevant experience in the hotel industry.

Education

• None. Bachelor's degree preferably hotel management or equivalent education a plus.

Physical Requirements

• Ability to stand/walk for up to 8 hours.
• Minimal lifting, pushing, and pulling

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.