Hyatt Front Office Lead — Guest Experience Pro

Texas Hotel Management; Frisco (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Texas Hotel Management in Frisco, TX is seeking a Front Office Manager with proven Hyatt House or Hyatt Place experience to lead the front desk team and ensure smooth daily operations, guest services excellence, and adherence to Hyatt brand standards.

You will supervise check-in/out, guest services, night audit, and collaborate with housekeeping and revenue teams, driving guest satisfaction and billing accuracy while maintaining revenue integrity.

Qualifications

• Experience with Hyatt House or Hyatt Place required.
• Bachelor’s degree in Hospitality or related field preferred.
• Hyatt brand certifications/training advantageous.
• Strong leadership and guest service skills.

Responsibilities

• Lead daily front desk operations, including check-in/out, guest services, and night audit.
• Recruit, train, schedule, and guide Front Desk, Guest Services, and Night Audit staff.
• Ensure adherence to Hyatt brand standards and service protocols.
• Coordinate with Housekeeping and Engineering to maintain room readiness and quality.
• Manage room inventory, rates, and reservations with Revenue & Sales teams.
• Resolve guest concerns and handle escalations professionally.
• Oversee billing accuracy, cash handling, and audit processes.
• Monitor guest satisfaction scores and implement improvements.
• Prepare operational reports and participate in leadership meetings.

Skills

Front Office leadership

Guest service

Communication

Conflict resolution

Education

Bachelor’s in Hospitality

Hyatt brand certifications

Tools

Opera/Host

HGS

Reserve

Job description

Texas Hotel Management in Frisco, TX is seeking a Front Office Manager with proven Hyatt House or Hyatt Place experience to lead the front desk team and ensure smooth daily operations, guest services excellence, and adherence to Hyatt brand standards.

You will supervise check-in/out, guest services, night audit, and collaborate with housekeeping and revenue teams, driving guest satisfaction and billing accuracy while maintaining revenue integrity.