Hotel Front Office Manager — Guest Experience Leader

Stonebridge; Fort Lee (NJ); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge is seeking a Front Office Manager in Fort Lee, NJ to oversee guest reception, reservations, and telephone services with an emphasis on satisfaction and efficiency. Lead the front office team under the General Manager to meet revenue, expense, and quality targets.

Responsibilities include check-in/check-out, room allocation, effective interdepartmental communication, and maintaining high front-of-house standards in a fast-paced hotel environment.

Qualifications

• 3+ years of front office management experience in a hotel.
• Proven leadership with ability to develop a team.
• Excellent communication and organizational skills.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Adhere to check-in procedures with accurate guest details and billing.
• Address guest issues promptly to ensure satisfaction.
• Maintain front office cleanliness and lobby areas to standard.
• Maximize room occupancy within the overbooking policy.
• Coordinate with reservations, front office staff, and housekeeping.
• Post guest charges accurately and balance accounts daily.
• Enforce credit control procedures; balance accounts daily.
• Oversee efficient check-out procedures and luggage handling.
• Conduct performance appraisals and train front office staff.

Skills

Front office management

Guest service

Leadership

Organization

Communication

Financial reporting

PMS

Revenue analysis

Tools

Property Management Systems (PMS)

Job description

Stonebridge is seeking a Front Office Manager in Fort Lee, NJ to oversee guest reception, reservations, and telephone services with an emphasis on satisfaction and efficiency. Lead the front office team under the General Manager to meet revenue, expense, and quality targets.

Responsibilities include check-in/check-out, room allocation, effective interdepartmental communication, and maintaining high front-of-house standards in a fast-paced hotel environment.