Hotel Front Office Manager — Guest Experience Leader

Hilton Pennywell St Louis at The Arch; St. Louis (MO); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Access up to 40% of earned wages with

PayActive early wage access

Paid Time Off (PTO) and Paid Holidays

Full healthcare benefits: medical, and

401(k) with guaranteed 4% match and no

Exclusive hotel and food & beverage

Job summary

Hilton Pennywell St Louis at The Arch is seeking a Front Office Manager to oversee the hotel's front desk operations and ensure a welcoming guest experience. You will lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports to drive service excellence and operational efficiency.

The role is full-time with a salary of $70k-$73k per year, reflecting the level of responsibility and leadership expected in our organization.

Qualifications

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Responsibilities

• You will be the leader of our hotel's front office team, ensuring exceptional guest experiences through efficient and seamless operations.
• Your daily tasks will include managing front desk staff, overseeing guest check-in and check-out processes, and resolving guest issues.
• You will report to the Director of Rooms or General Manager.
• A career as a front office manager can lead to opportunities in various management roles within the hospitality industry, such as director of rooms, hotel operations manager, or even a general management position.

Education

High school diploma, GED, or 1 year of hotel experience

Previous experience in a similar or related position

A combination of education and experience

Job description

Hilton Pennywell St Louis at The Arch is seeking a Front Office Manager to oversee the hotel's front desk operations and ensure a welcoming guest experience. You will lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports to drive service excellence and operational efficiency.

The role is full-time with a salary of $70k-$73k per year, reflecting the level of responsibility and leadership expected in our organization.