Front Office Supervisor: Guest Experience & Operations

Lodging Hospitality Management Corporation; Missouri; Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Hilton St Louis at the Ballpark in St. Louis, MO is seeking an Assistant Front Office Manager to oversee the front desk, greet guests, register and checkout guests, and promote Hilton Honors.

You will supervise front desk agents, manage the house bank, process payments, and ensure accurate daily receipts and deposits. The role requires strong leadership in a fast-paced hotel environment, attention to detail, and a commitment to guest satisfaction.

Responsabilidades

• Orchestrate and expedite the registration and checkout process at the front desk.
• Oversee the daily operation of the front desk.
• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Hilton Honors Program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.
• Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
• Provide ongoing training and support to front desk agents.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.

Descripción del empleo

Hilton St Louis at the Ballpark in St. Louis, MO is seeking an Assistant Front Office Manager to oversee the front desk, greet guests, register and checkout guests, and promote Hilton Honors.

You will supervise front desk agents, manage the house bank, process payments, and ensure accurate daily receipts and deposits. The role requires strong leadership in a fast-paced hotel environment, attention to detail, and a commitment to guest satisfaction.