Hotel Front Office Manager - Guest Experience Leader

Remington Hotels; New Jersey; On-site; USD 42,000 - 52,000; Full time

Job summary

Hampton Inn Parsippany is seeking a full-time front desk professional to ensure smooth guest arrivals and departures while maintaining exceptional service. The role involves staffing the front office team, supervising agents, and delivering prompt, friendly service in a busy hotel environment.

Responsibilities include resolving guest concerns, managing daily MICROS transactions, and coordinating with other departments to meet guest needs and hotel standards.

Qualifications

• Ability to work in an office-like hotel front desk environment.
• Excellent verbal and written communication skills.
• Experience with staffing, interviewing, hiring and training front desk staff.
• Proficiency operating hotel front desk software (MICROS) and point-of-sale systems.

Responsibilities

• Anticipate guest needs, greet and check guests in/out promptly and cordially.
• Maintain appropriate staffing levels for front office, including scheduling and training.
• Resolve guest complaints with investigation and satisfactory outcomes.
• Accurately operate the MICROS system for daily transactions and non-routine tasks.

Skills

Front desk operations

Guest relations

Staffing management

MICROS system

Tools

MICROS

Job description

Hampton Inn Parsippany is seeking a full-time front desk professional to ensure smooth guest arrivals and departures while maintaining exceptional service. The role involves staffing the front office team, supervising agents, and delivering prompt, friendly service in a busy hotel environment.

Responsibilities include resolving guest concerns, managing daily MICROS transactions, and coordinating with other departments to meet guest needs and hotel standards.