Front Office Manager - HAMPTON PARSIPPANY

One Ocean Resort & Spa; New Jersey; On-site; USD 42,000 - 52,000; Full time

Job summary

Hampton Inn Parsippany is seeking a full-time front desk professional to ensure smooth guest arrivals and departures while maintaining exceptional service. The role involves staffing the front office team, supervising agents, and delivering prompt, friendly service in a busy hotel environment.

Responsibilities include resolving guest concerns, managing daily MICROS transactions, and coordinating with other departments to meet guest needs and hotel standards.

Qualifications

• Ability to work in an office-like hotel front desk environment.
• Excellent verbal and written communication skills.
• Experience with staffing, interviewing, hiring and training front desk staff.
• Proficiency operating hotel front desk software (MICROS) and point-of-sale systems.

Responsibilities

• Anticipate guest needs, greet and check guests in/out promptly and cordially.
• Maintain appropriate staffing levels for front office, including scheduling and training.
• Resolve guest complaints with investigation and satisfactory outcomes.
• Accurately operate the MICROS system for daily transactions and non-routine tasks.

Skills

Front desk operations

Guest relations

Staffing management

MICROS system

Tools

MICROS

Job description

#26-3275

Parsippany, New Jersey, United States

Location Description

1 Hilton Court, Parsippany, New Jersey 07054

Welcome to Hampton Inn Parsippany. Our hotel is only 30 minutes from Newark International Airport and is centrally located between Morristown and Parsippany, New Jersey. For business travelers, the New Jersey Mack-Cali business campus and major corporations such as Pfizer, Novartis, Daiichi and Candent are nearby.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Location

Parsippany Hampton-PHA

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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