Front Office Manager - HILTON PARSIPPANY

Hotel Yountville; New Jersey; On-site; USD 42,000 - 60,000; Full time

Job summary

Hilton Parsippany is seeking a proactive Front Desk Supervisor to manage guest relations and frontline operations at our Parsippany, NJ property. You will oversee staffing, hiring, training, and scheduling for the front desk team, and ensure smooth check-in/check-out processes using the MICROS system.

The role emphasizes strong communication, conflict resolution, and the ability to maintain exceptional guest satisfaction in a fast-paced hotel environment.

Qualifications

• Experience in hotel front desk operations and guest services.
• Strong communication and problem-solving abilities.
• Ability to manage staffing, training, and scheduling for front desk teams.

Responsibilities

• Anticipate guest needs and maintain positive guest relations at all times; greet and check guests in/out professionally.
• Ensure proper staffing levels for front office: interview, hire, supervise, train, and schedule staff.
• Resolve guest complaints, investigate issues, and ensure satisfactory outcomes.

Skills

Guest relations

Staff scheduling

Hiring

Staff training

Front desk operations

Communication

Tools

MICROS system

Job description

#26-3186

Parsippany, New Jersey, United States

Location Description

1 Hilton Court, Parsippany, New Jersey 07054

Seated in the midst of over 50 Fortune 500 companies, Hilton Parsippany offers several in-house restaurants, a full-service spa, conference halls, two ballrooms, and much more.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Location

Parsippany Hilton-PHL

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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