Guest Experience Specialist - Front Desk & Reservations

Remington Hospitality; Parsippany-Troy Hills (NJ); On-site; USD 30,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking an attentive Front Desk professional to greet guests, manage check-in and check-out, and assist with reservations at our Parsippany hotel. You will know room rates, discounts, and procedures for same-day reservations, cancellations, and relocations, ensuring smooth guest experiences and accurate billing.

Ideal candidates will be familiar with Front Office systems, handle cash and payments securely, and maintain prompt, courteous service in a busy hotel

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly, accurately and efficiently.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including taking same-day reservations and following cancellation and relocation procedures when necessary.

Job description

Remington Hospitality is seeking an attentive Front Desk professional to greet guests, manage check-in and check-out, and assist with reservations at our Parsippany hotel. You will know room rates, discounts, and procedures for same-day reservations, cancellations, and relocations, ensuring smooth guest experiences and accurate billing.

Ideal candidates will be familiar with Front Office systems, handle cash and payments securely, and maintain prompt, courteous service in a busy hotel