Head of Housekeeping & Laundry Operations

Hei Hotels Inc.; San Ramon (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and paid time off

401(k) with matching

Job summary

HEI Hotels and Resorts is seeking a Senior Housekeeping Manager in San Ramon to lead guestroom, public and back-of-house cleanliness standards. You will train, schedule, and supervise staff, manage budgets, and monitor guest service scores to ensure exceptional standards.

Responsibilities include labor scheduling, expense controls, and coordinating preventative maintenance with other departments. The role emphasizes strong communication, teamwork, and adherence to safety and SOPs.

Qualifications

• 5+ years management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• High School diploma or equivalent; Bachelor’s Degree preferred.

Responsibilities

• Plan, organize, and monitor staff workload to ensure cleanliness and maintenance standards.
• Develop housekeeping and laundry budget and forecast expenses.
• Implement controls for expense management and cost controls.
• Conduct periodic inventory of guest supplies, small equipment and linen.
• Use labor tools to schedule and control labor costs and forecast occupancy.
• Interview, hire, train, develop, and evaluate staff performance.

Skills

Housekeeping operations knowledge

Team leadership

Conflict resolution

Organizational skills

Communication

Budgeting

Education

High School diploma or equivalent

Bachelor’s Degree preferred

Job description

HEI Hotels and Resorts is seeking a Senior Housekeeping Manager in San Ramon to lead guestroom, public and back-of-house cleanliness standards. You will train, schedule, and supervise staff, manage budgets, and monitor guest service scores to ensure exceptional standards.

Responsibilities include labor scheduling, expense controls, and coordinating preventative maintenance with other departments. The role emphasizes strong communication, teamwork, and adherence to safety and SOPs.