Hotel Assistant General Manager

NCG Hospitality; Glendale (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral programs

Paid Volunteer Hours

Recognition events

Job summary

NCG Hospitality is seeking an energetic Hotel Assistant General Manager to lead front office operations, drive guest service excellence, and boost occupancy across our properties. You will supervise the Front Desk team, manage staffing, training, and performance, while ensuring safety and high service standards in a fast-paced environment.

This role offers growth across 35 hotels and our Corporate Office, with comprehensive health benefits and employee recognition opportunities.

Qualifications

• Three years of related hotel experience.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and professional image.
• Strong customer service skills, including problem-solving.
• Ability to work in a fast-paced setting.

Responsibilities

• Lead front office operations with a focus on guest service and efficiency.
• Maintain regular contact with guests and community clients to foster loyalty.
• Supervise hiring, training, scheduling, and performance management.
• Maximize revenue and occupancy through reservations and upselling.
• Assist with billing, reporting, and financial reconciliation.

Job description

Join our team, a 2026 USA Today Top Workplace Winner!

At NCG Hospitality, we believe great hotels start with great people. As a 2026 Top Workplace in Hospitality Winner, we are proud of the culture we've built and the talented team members who make our success possible.

Now hiring an energetic Hotel Assistant General Manager to join NCG Hospitality, a fast-growing and award-winning hospitality and real estate company.

How You’ll Make An Impact

Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.

Guest Experience & Team Leadership

• Provide exceptional guest service while setting high service standards for the Front Desk team to follow
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
• Supervise team, including hiring, training, scheduling, and performance management

Operational Excellence

• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
• Ensure the safety of guests and team members by upholding all safety procedures and standards
• Support service quality by addressing guest concerns and initiating prompt, effective solutions

Financial & Front Office Administration

• Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
• Assist with accounting functions including billing, reporting, and financial reconciliation
• Monitor and support procedures related to inventory, key control, and monetary handling

To be successful in this role, you'll bring:

• Three years of related work experience in hotels
• At least two years in a hospitality management position
• Strong organizational skills and attention to detail
• Ability to handle pressure with poise and finesse
• Strong leadership and a professional image
• Strong customer service skills to include problem-solving and complaint resolution
• Ability to work in a fast-paced setting

Why You’ll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company math
• Performance bonuses for eligible positions

NCG Hospitality is proud to be an Equal Opportunity Employer.

We participate in E-Verify to confirm employment eligibility for all newly hired team members.