Hotel Front Office Leader – Guest Experience & Ops

ADP, Inc.; DeSoto (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Bonus incentive programs

Comprehensive benefits package

Job summary

The Hampton Inn & Suites by Hilton - Dallas/DeSoto in DeSoto, TX is seeking a Front Office Manager to coordinate front desk and breakfast operations and to support the General Manager.

Responsibilities include assigning duties, training staff, managing records and cash handling, resolving guest issues, covering shifts, and assisting with sales, group bookings, and QA reviews to ensure a consistently high standard of service.

Qualifications

• Must have clean driving record and valid driver’s license.
• Proficient with computers and Microsoft Office.
• May be required to work nights, weekends and holidays; on-call.
• Must be able to reach all areas of the hotel.
• Occasional carrying and lifting of heavy items.

Responsibilities

• Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and procedures.
• Provides training, including safety training, to front office staff.
• Selects or assists in the selection of front office staff and all new hire paperwork.
• Maintains accurate records including cash flow sheet, register and guest accounts.
• Adheres to all franchise and company procedures and standard operating procedures.
• Receives and resolves guest complaints and team member issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the GM.
• Corresponds with group/travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Answers inquiries pertaining to hotel policies and services.
• Assists GM in wage scale surveys and QA reviews.
• Conducts staff meetings and reviews team member performance.
• Observes the team member handbook guidelines and scheduling requirements.
• Observes the 5x10 rule and addresses guest needs.

Skills

Microsoft Office

Job description

The Hampton Inn & Suites by Hilton - Dallas/DeSoto in DeSoto, TX is seeking a Front Office Manager to coordinate front desk and breakfast operations and to support the General Manager.

Responsibilities include assigning duties, training staff, managing records and cash handling, resolving guest issues, covering shifts, and assisting with sales, group bookings, and QA reviews to ensure a consistently high standard of service.