Front Office Manager

Seva Hospitality; DeSoto (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bonus incentives

Benefits package

Job summary

Hampton Inn & Suites by Hilton - Dallas/DeSoto in DeSoto, TX is seeking a Front Office Manager to coordinate front office activities and breakfast service, providing support to the General Manager. The role involves supervising Front Desk Agents, Shuttle Driver, and Attendants, with responsibilities for training, scheduling, and ensuring adherence to hotel policies.

The candidate should be able to work nights, weekends and holidays, maintain a safe driving record, and be proficient with

Qualifications

• Must have a clean driving record and valid driver’s license.
• Proficient with computers and Microsoft Office.
• Able to stand for 90% of shift, occasional lifting.
• Ability to work nights, weekends and holidays; on-call when away.

Responsibilities

• Assigns duties to front office staff and ensures policy adherence.
• Provides training, including safety training, to front office staff.
• Maintains records such as cash flow sheets, registration cards, and direct bills.
• Covers shifts in all departments as scheduled by the General Manager.
• Assists with sales and marketing efforts as directed.
• Responds to guest complaints and team member issues.
• Conducts staff meetings and performance reviews when necessary.

Skills

Defensive driving

Microsoft Office proficiency

Physical stamina

Tools

Microsoft Office

Job description

Hampton Inn & Suites by Hilton - Dallas/DeSoto, DeSoto, TX, US

5 days ago Requisition ID: 1621

COME BE PART OF OUR GROWING FAMILY! We offer bonus incentive programs for all positions and a comprehensive benefits package to all eligible full-time team members! If you are energetic, like to be recognized and have a passion for serving others, then please visit sevahos.com to learn more about our company and to see all of the employment opportunities we have to offer!

TITLE: Front Office Manager

POSITION FOCUS: Coordinates the activities of front office personnel and breakfast as directed and provides support to the General Manager.

JOB REQUIREMENTS: 90% of shift is standing, bending/kneeling. Clean driving record and valid driver’s license. Safe defensive driving skills. Must be able to reach all areas of hotel to assist clients. Occasional carrying and lifting of heavy items. Proficient with computers and Microsoft Office. May be required to work nights, weekends and holidays. Will be required to be on call when away from work.

ORGANIZATIONAL STRUCTURE: Reports to: General Manager and/or Assistant General Manager. Subordinates: Front Desk Agents; Shuttle Driver; Breakfast Attendant; Evening Attendant

PRIMARY RESPONSIBILITIES:

• Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training, including safety training, to front office staff.
• Selects or assists in the selection of front office staff and all new hire paperwork.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, IRS and accurate posting of house accounts.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and team member issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Answers inquiries pertaining to hotel policies and services.
• Assists General Manager in annual wage scale surveys.
• Assists and is present during Quality Assurance reviews administered by the franchise.
• Conducts or assists in conducting staff meetings.
• Reviews team member performance and conducts personnel actions when necessary with the approval of the General Manager.
• Responsible for understanding and adhering to guidelines set forth in the team member handbook. Expected to report to work on scheduled days and at scheduled times.
• Observes the 5x10 rule, which is to be complied with at all times. Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Other duties as assigned by supervisor or management.