Front Desk Guest Services Supervisor

Hilton Garden Dallas; Town of Texas (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Hilton Garden Inn Downtown Dallas is seeking a Guest Services Supervisor to oversee daily front desk operations and ensure exceptional guest experiences. You will supervise agents, greet guests, and coordinate with housekeeping to ensure room readiness.

Ideal candidates have 1–2 years of front desk or supervisory experience, strong leadership and communication skills, and familiarity with front desk systems. This role offers growth opportunities in a busy urban hotel.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Guest service

Multitask

Microsoft Office

Cash handling

Front desk procedures

Education

High school diploma or equivalent

Tools

OnQ

Opera

Job description

Hilton Garden Inn Downtown Dallas is seeking a Guest Services Supervisor to oversee daily front desk operations and ensure exceptional guest experiences. You will supervise agents, greet guests, and coordinate with housekeeping to ensure room readiness.

Ideal candidates have 1–2 years of front desk or supervisory experience, strong leadership and communication skills, and familiarity with front desk systems. This role offers growth opportunities in a busy urban hotel.