Front Office Manager

ADP, Inc.; DeSoto (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Bonus incentive programs

Comprehensive benefits package

Job summary

The Hampton Inn & Suites by Hilton - Dallas/DeSoto in DeSoto, TX is seeking a Front Office Manager to coordinate front desk and breakfast operations and to support the General Manager.

Responsibilities include assigning duties, training staff, managing records and cash handling, resolving guest issues, covering shifts, and assisting with sales, group bookings, and QA reviews to ensure a consistently high standard of service.

Qualifications

• Must have clean driving record and valid driver’s license.
• Proficient with computers and Microsoft Office.
• May be required to work nights, weekends and holidays; on-call.
• Must be able to reach all areas of the hotel.
• Occasional carrying and lifting of heavy items.

Responsibilities

• Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and procedures.
• Provides training, including safety training, to front office staff.
• Selects or assists in the selection of front office staff and all new hire paperwork.
• Maintains accurate records including cash flow sheet, register and guest accounts.
• Adheres to all franchise and company procedures and standard operating procedures.
• Receives and resolves guest complaints and team member issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the GM.
• Corresponds with group/travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Answers inquiries pertaining to hotel policies and services.
• Assists GM in wage scale surveys and QA reviews.
• Conducts staff meetings and reviews team member performance.
• Observes the team member handbook guidelines and scheduling requirements.
• Observes the 5x10 rule and addresses guest needs.

Skills

Microsoft Office

Job description

Hampton Inn & Suites by Hilton - Dallas/DeSoto, DeSoto, TX, US

2 days ago Requisition ID: 1621

COME BE PART OF OUR GROWING FAMILY! We offer bonus incentive programs for all positions and a comprehensive benefits package to all eligible full-time team members!

TITLE:

Front Office Manager

POSITION FOCUS:

Coordinates the activities of front office personnel and breakfast as directed and provides support to the General Manager.

JOB REQUIREMENTS:

90% of shift is standing, bending/kneeling. Clean driving record and valid driver’s license. Safe defensive driving skills. Must be able to reach all areas of hotel to assist clients. Occasional carrying and lifting of heavy items. Proficient with computers and Microsoft Office. May be required to work nights, weekends and holidays. Will be required to be on call when away from work.

ORGANIZATIONAL STRUCTURE:

Reports to: General Manager and/or Assistant General Manager. Subordinates: Front Desk Agents; Shuttle Driver; Breakfast Attendant; Evening Attendant

PRIMARY RESPONSIBILITIES:

• Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures.


• Provides training, including safety training, to front office staff.


• Selects or assists in the selection of front office staff and all new hire paperwork.


• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, IRS and accurate posting of house accounts.


• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.


• Receives and resolves or assists in resolving guest complaints and team member issues.


• Performs functions of the General Manager in their absence.


• Covers shifts in all departments as scheduled by the General Manager.


• Corresponds with group and travel agents to answer special requests for rooms and rates.


• Assists with sales and marketing efforts as directed.


• Answers inquiries pertaining to hotel policies and services.


• Assists General Manager in annual wage scale surveys.


• Assists and is present during Quality Assurance reviews administered by the franchise.


• Conducts or assists in conducting staff meetings.


• Reviews team member performance and conducts personnel actions when necessary with the approval of the General Manager.


• Responsible for understanding and adhering to guidelines set forth in the team member handbook. Expected to report to work on scheduled days and at scheduled times.


• Observes the 5x10 rule, which is to be complied with at all times. Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.


• Other duties as assigned by supervisor or management.