Hotel Front Office Leader - Growth, Mentorship & Guest Experience

WI- AC Madison Downtown; Madison (WI); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Worldwide hotel discounts and stays at

Referral and incentive programs

Paid Volunteer Hours

Recognition programs and appreciation

Medical, dental, and vision coverage

Paid Time Off and Sick Time

Résumé du poste

AC Madison Downtown hotel is seeking an Assistant General Manager to lead front office operations, develop a high-performing team, and deliver exceptional guest service. In this role, you’ll recruit, coach, and mentor staff, ensure daily operations run smoothly, and maintain safety and service standards across all guest touchpoints.

Join a culture that values growth, fun, trust and responsibility, with mentorship, professional development, and opportunities to impact guest loyalty and hotel

Qualifications

• Three years of related work experience in hotels.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and professional image.
• Strong customer service skills including problem-solving and complaint resolution.
• Ability to work in a fast-paced setting.

Responsabilités

• Lead front office operations with a focus on guest service, team development, and operational efficiency.
• Supervise team, including hiring, training, scheduling, and performance management.
• Maximize revenue and occupancy through accurate room sales, upselling, and future reservations.
• Assist with accounting functions including billing, reporting, and financial reconciliation.
• Monitor inventory, key control, and monetary handling while maintaining safety procedures.

Connaissances

Leadership

Guest service

Team development

Operations management

Financial & front office

Guest relations

Problem solving

Description du poste

AC Madison Downtown hotel is seeking an Assistant General Manager to lead front office operations, develop a high-performing team, and deliver exceptional guest service. In this role, you’ll recruit, coach, and mentor staff, ensure daily operations run smoothly, and maintain safety and service standards across all guest touchpoints.

Join a culture that values growth, fun, trust and responsibility, with mentorship, professional development, and opportunities to impact guest loyalty and hotel