Hotel Assistant Manager

WI- AC Madison Downtown; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Worldwide hotel discounts and stays at

Referral and incentive programs

Paid Volunteer Hours

Recognition programs and appreciation

Medical, dental, and vision coverage

Paid Time Off and Sick Time

Job summary

AC Madison Downtown hotel is seeking an Assistant General Manager to lead front office operations, develop a high-performing team, and deliver exceptional guest service. In this role, you’ll recruit, coach, and mentor staff, ensure daily operations run smoothly, and maintain safety and service standards across all guest touchpoints.

Join a culture that values growth, fun, trust and responsibility, with mentorship, professional development, and opportunities to impact guest loyalty and hotel

Qualifications

• Three years of related work experience in hotels.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and professional image.
• Strong customer service skills including problem-solving and complaint resolution.
• Ability to work in a fast-paced setting.

Responsibilities

• Lead front office operations with a focus on guest service, team development, and operational efficiency.
• Supervise team, including hiring, training, scheduling, and performance management.
• Maximize revenue and occupancy through accurate room sales, upselling, and future reservations.
• Assist with accounting functions including billing, reporting, and financial reconciliation.
• Monitor inventory, key control, and monetary handling while maintaining safety procedures.

Skills

Leadership

Guest service

Team development

Operations management

Financial & front office

Guest relations

Problem solving

Job description

Assistant General Manager

Join a 2026 USA Today Top Workplace Winner!

The Assistant General Manager position is more than a leadership role, it's an opportunity to make a meaningful impact on people, performance, and the guest experience. At AC Madison Downtown hotel, you'll have the chance to lead with purpose, inspire your team, and contribute to the success of a growing organization. We believe great leaders are developed, not just hired, which is why we invest in your growth through mentorship, professional development, and the resources needed to succeed, all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive and engaging culture we've built, which has contributed to our award-winning workplace recognition. As a member of our leadership team, you'll play a key role in fostering that culture, empowering team members, and helping everyone connect their daily contributions to the overall success of AC Madison Downtown hotel.

How You’ll Make An Impact

Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.

Guest Experience & Team Leadership

• Provide exceptional guest service while setting high service standards for the Front Desk team to follow
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
• Supervise team, including hiring, training, scheduling, and performance management

Operational Excellence

• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
• Ensure the safety of guests and team members by upholding all safety procedures and standards
• Support service quality by addressing guest concerns and initiating prompt, effectivesolutions

Financial & Front Office Administration

• Maximize revenue and occupancy through accurate room sales,upselling, and future reservation practices
• Assist with accounting functions including billing, reporting, and financial reconciliation
• Monitor and support procedures related to inventory, key control, and monetary handling

To Be Successful In This Role, You'll Bring

• Three years of related work experience in hotels
• At least two years in a hospitality management position
• Strong organizational skills and attention to detail
• Ability to handle pressure with poise and finesse
• Strong leadership and a professional image
• Strong customer service skills to include problem-solving and complaint resolution
• Ability to work in a fast-paced setting

Why You'll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays atNCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Ready To Grow With Us?

Take the next step in your career withNCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.