Front Office Leader - Luxury Hotel Growth & Perks

Marcus Hotels & Resorts; Madison (WI); Presencial; USD 65 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free meal per shift

Room discounts at Marcus Hotels & Res|

Discounts at Marcus Hotels & Resorts餐厅

Free employee parking or Metro busPass

Two for one movie coupons

Paid time off

Medical, dental, and vision insurance

401k with employer match

Career growth opportunities

Early wage access

Hilton-branded training

Resumo da oferta

Hilton Madison Monona Terrace is seeking a Front Office Manager to oversee Night Audit, Concierge, and Front Desk operations, ensuring profitability, cost control, quality standards, and guest comfort in downtown Madison.

The role emphasizes leadership, staff development, system management, and budget oversight to maximize revenue while maintaining exceptional service and brand standards across the front office team.

Qualificações

• Leadership experience in Front Office or hotel operations.
• Experience with hotel property management systems (PMS).
• Strong English communication skills.

Responsabilidades

• Lead, coach, and motivate Front Office associates; foster a positive team culture.
• Oversee hiring, training, scheduling, performance management, and staffing levels to meet standards.
• Develop and implement training programs for associate growth and operational excellence.
• Manage reservations, front office systems, inventory, scheduling, and departmental budgets.

Conhecimentos

Front Office leadership

Staff training

Budget management

Guest service

PMS knowledge

English communication

Ferramentas

Hotel PMS

Descrição da oferta de emprego

Hilton Madison Monona Terrace is seeking a Front Office Manager to oversee Night Audit, Concierge, and Front Desk operations, ensuring profitability, cost control, quality standards, and guest comfort in downtown Madison.

The role emphasizes leadership, staff development, system management, and budget oversight to maximize revenue while maintaining exceptional service and brand standards across the front office team.