Hotel Front Office & Guest Services Lead

Crescent Hotels & Resorts; Camey (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Supervisor for Courtyard Plano at The Colony in The Colony, TX. You will oversee daily front desk operations, supervise Guest Service Agents, and ensure smooth check-ins while maintaining brand standards.

The role requires strong communication, problem solving, and leadership to mentor staff, manage schedules in UKG, and respond to guest requests with professionalism. This is an on-site position in a dynamic hotel environment.

Qualifications

• Proficient in English and customer service excellence.
• Experience coordinating front desk operations and staff.

Responsibilities

• Interview, hire, train, evaluate Front Desk staff and manage performance.

Skills

English communication

Team player

Customer service

Math skills

Computer literacy

Front desk operations

Education

Certified Food Handler

Tools

FOSSE PMS

Job description

Crescent Hotels & Resorts is seeking a Front Desk Supervisor for Courtyard Plano at The Colony in The Colony, TX. You will oversee daily front desk operations, supervise Guest Service Agents, and ensure smooth check-ins while maintaining brand standards.

The role requires strong communication, problem solving, and leadership to mentor staff, manage schedules in UKG, and respond to guest requests with professionalism. This is an on-site position in a dynamic hotel environment.