Front Office Lead: Guest Experience & Operations

Pyramid Global Hospitality; Kennebunkport (ME); On-site; USD 34,000 - 41,000; Full time

Job summary

The Colony Hotel, part of Pyramid Global Hospitality, is seeking a Front Office Manager to lead the front desk team and drive CARE! service across guest interactions.

You will oversee the front office, bell, concierge, and reservations functions while coordinating with related departments to deliver smooth operations and memorable stays. We expect at least 5 years of Front Office leadership in a service-focused hotel or resort, strong computer and PMS skills, and a commitment to a flexible

Qualifications

• Strong verbal and written communication abilities are essential.
• Experience in leading a Front Office team in a hotel or resort.
• Ability to work a flexible schedule including mornings, nights, weekends, and holidays.
• Proven track record of delivering CARE! service and guest satisfaction.

Responsibilities

• Develops and implements front office, bell, concierge, reservations, and van service strategies.
• Manages front office operations and related areas, ensuring accuracy in billing and reports.
• Leads weekly rooms revenue meetings and collaborates with Sales, Catering, Housekeeping, and Maintenance.
• Recruits, trains, and coaches staff to meet performance and service goals.
• Creates staffing forecasts and ensures the team delivers exceptional guest experiences.

Skills

Communication skills

Team leadership

Adaptability

Customer service mindset

Stamina

Tools

PMS systems

Job description

The Colony Hotel, part of Pyramid Global Hospitality, is seeking a Front Office Manager to lead the front desk team and drive CARE! service across guest interactions.

You will oversee the front office, bell, concierge, and reservations functions while coordinating with related departments to deliver smooth operations and memorable stays. We expect at least 5 years of Front Office leadership in a service-focused hotel or resort, strong computer and PMS skills, and a commitment to a flexible