Front Desk Lead - Guest Experience & Operations

Coury Hospitality; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Coury Hospitality seeks a Front Desk Supervisor to back the Front Desk Manager in daily operations at our Fort Worth property. This non-exempt role performs front desk agent duties while aiding with training and service oversight, upholding Coury Hospitality’s standards.

Responsibilities include supervising shifts, check-in/check-out, handling guest concerns, coordinating schedules, and maintaining a polished lobby. A luxury/boutique hotel background is preferred.

Qualifications

• Prior front desk experience in a luxury or boutique hotel.
• Strong communication and interpersonal skills.
• Ability to lead by example while remaining hands-on in daily operations.
• Strong problem-solving skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Supervise front desk operations during assigned shifts to ensure smooth guest service.
• Perform all Front Desk Agent duties, including check-in, check-out, and guest communication.
• Assist the Front Desk Manager with training, coaching, and onboarding of front desk team members.
• Serve as the first point of contact for guest concerns and assist with service recovery, escalating issues as needed.
• Support scheduling coverage, shift assignments, and break coordination as directed.
• Ensure adherence to front desk procedures, cash-handling policies, and service standards.
• Assist in coordinating and ensuring timely delivery of guest amenities, welcome gifts, and special requests during assigned shifts.
• Monitor amenity delivery execution on shift and address delays or issues, escalating concerns to the Front Desk Manager as needed.
• Monitor lobby and front desk presentation, ensuring a polished and professional environment.
• Assist with daily reports, audits, and operational checklists.
• Communicate effectively with housekeeping, bell services, and maintenance to support guest needs.
• Provide guidance and support to front desk agents while maintaining non-exempt work responsibilities.
• Follow all hotel security, privacy, safety, and emergency procedures.

Skills

Front desk supervision

Customer service

Communication skills

Team leadership

Multitasking

Attention to detail

Problem solving

Property management systems

Tools

Property management systems

Job description

Coury Hospitality seeks a Front Desk Supervisor to back the Front Desk Manager in daily operations at our Fort Worth property. This non-exempt role performs front desk agent duties while aiding with training and service oversight, upholding Coury Hospitality’s standards.

Responsibilities include supervising shifts, check-in/check-out, handling guest concerns, coordinating schedules, and maintaining a polished lobby. A luxury/boutique hotel background is preferred.