Front Desk Supervisor - Guest Experience Leader (Day/Night)

Palette Hotels; Plano (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Palette Hotels in Plano, TX is seeking a Front Desk Supervisor to oversee day and night shifts, ensuring smooth check-in/check-out and exceptional guest service. You will supervise front desk staff, handle guest requests, and maintain lobby standards while representing the General Manager in their absence.

The role requires a background in hospitality, strong IT skills, and a proactive, customer-focused attitude.

Qualifications

• Two years Front Desk experience and supervisory experience.
• Knowledge of the hospitality industry.
• High level of IT proficiency.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexible work schedule including day and night shifts.

Responsibilities

• Occupy the hotel lobby and public areas.
• Represent the General Manager when absent.
• Follow security and emergency procedures and manage the instigation of these as required.
• Ensure that all Guest complaints are managed, recorded and resolved promptly.
• Support the Night Auditor with all Front Desk and accounting related duties.
• Produce nightly reports, as required.
• Inform Departments of special requests, early/late departures, room changes and other Guest requests.
• Maintain good communication and work relationships in all hotel areas.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
• Serve your role and Team in an environmentally-conscience manner.

Skills

Front Desk experience

Supervisory experience

Hospitality knowledge

IT proficiency

Positive attitude

Communication skills

Customer service

Grooming standards

Flexibility

Teamwork

Job description

Palette Hotels in Plano, TX is seeking a Front Desk Supervisor to oversee day and night shifts, ensuring smooth check-in/check-out and exceptional guest service. You will supervise front desk staff, handle guest requests, and maintain lobby standards while representing the General Manager in their absence.

The role requires a background in hospitality, strong IT skills, and a proactive, customer-focused attitude.