Hotel Front Desk Lead - Guest Experience Champion

Allen Courtyard - Atrium Hospitality; Allen (TX); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Career growth

401(k) plan with match

Health coverage

Paid Time Off

DailyPay

Wellness programs

Tuition reimbursement

Discounts

Community impact

Job summary

Atrium Hospitality is hiring for a part-time Front Desk position at Allen Courtyard in Allen, TX. You will manage guest check-ins/outs with warmth and accuracy and support and train fellow front desk staff.

Responsibilities include handling guest inquiries, resolving issues promptly, and assisting with daily tasks to keep the lobby guest-ready. A strong emphasis is placed on hospitality and reliable service.

Qualifications

• Customer service experience required.
• Leadership experience preferred.
• High school diploma or equivalent.
• Tech-savvy with hotel systems.
• Must be able to lift up to 50 lbs and be on your feet for long periods.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Manage daily tasks like event sheet distribution and business center support.

Skills

Customer service

Leadership

Tech-savvy

Communication

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Atrium Hospitality is hiring for a part-time Front Desk position at Allen Courtyard in Allen, TX. You will manage guest check-ins/outs with warmth and accuracy and support and train fellow front desk staff.

Responsibilities include handling guest inquiries, resolving issues promptly, and assisting with daily tasks to keep the lobby guest-ready. A strong emphasis is placed on hospitality and reliable service.