Hotel Front Desk Supervisor | MOD & Team Leader

Automatic Data Processing, Inc.; Burbank (CA); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel stay discounts through Choice H

Recognition incentives

Descripción de la vacante

QUALITY INN BURBANK in Burbank, CA, is seeking a Front Desk Supervisor. This working manager role acts as second-in-command to the GM and oversees front desk and housekeeping operations to ensure guest satisfaction and brand compliance.

The ideal candidate will work AM, PM, and Night Audit shifts, cover call-outs as needed, and lead the team while handling administrative duties and payroll verification.

Formación

• Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision.
• Strong leadership, communication, and problem-solving skills.
• Working knowledge of Choice ADVANTAGE PMS (preferred) or similar hotel systems.
• Open availability — must be able to work AM, PM, and Night Audit shifts, including weekends and holidays.
• Ability to stand for long periods and perform light physical duties as needed.

Responsabilidades

• Serve as the Manager on Duty (MOD) as scheduled, handling guest concerns and ensuring prompt, professional resolution.
• Support front desk operations, ensuring smooth check-in/check-out processes and adherence to brand service standards.
• Maintain a visible presence throughout the hotel, proactively identifying and addressing guest or property needs.
• Manage guest feedback and reviews, ensuring timely follow-up and effective service recovery.
• Oversee housekeeping operations to ensure room quality and cleanliness meet brand expectations.
• Coordinate with maintenance and other departments to resolve issues impacting guest satisfaction or safety.
• Promote a positive, team-oriented work environment focused on service excellence.

Conocimientos

Leadership

Communication

Problem solving

Guest service

PMS knowledge

Availability

Team supervision

Herramientas

Choice ADVANTAGE PMS

Descripción del empleo

QUALITY INN BURBANK in Burbank, CA, is seeking a Front Desk Supervisor. This working manager role acts as second-in-command to the GM and oversees front desk and housekeeping operations to ensure guest satisfaction and brand compliance.

The ideal candidate will work AM, PM, and Night Audit shifts, cover call-outs as needed, and lead the team while handling administrative duties and payroll verification.