Hotel Front Desk Supervisor: Lead Guest Experience & Team

Hotel Indigo Dallas Downtown; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid Time Off

401K plan with company match

Hotel discounts

Paid holidays

Early access to earned wages

Job summary

SMI Hotel Group seeks an experienced Hotel Front Desk Supervisor to assist the Front Office Manager in delivering exceptional guest experiences at Hotel Indigo Dallas Downtown. You will lead a front desk team, uphold service standards and resolve guest needs with professionalism.

Join a team focused on accuracy, efficiency and warm hospitality. This role offers full-time hours and benefits, with opportunities to contribute to guest satisfaction and hotel operations in a fast-paced environment.

Qualifications

• Prior experience as a Hotel Front Desk Supervisor or similar role.
• Experience with hotel reservations systems like Galaxy Lightspeed or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• The hotel front desk supervisor will assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures
• Accommodate all guest requests in an accurate and efficient manner
• Handles guest check-ins and check-outs efficiently and in a friendly and professional manner
• Assist guests and resolves guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Skills

Guest service

Team leadership

Communication

Cash handling

Tools

Galaxy Lightspeed

Opera

Job description

SMI Hotel Group seeks an experienced Hotel Front Desk Supervisor to assist the Front Office Manager in delivering exceptional guest experiences at Hotel Indigo Dallas Downtown. You will lead a front desk team, uphold service standards and resolve guest needs with professionalism.

Join a team focused on accuracy, efficiency and warm hospitality. This role offers full-time hours and benefits, with opportunities to contribute to guest satisfaction and hotel operations in a fast-paced environment.