Hotel Front Desk Supervisor: Guest Experience Leader

SMI Hotel Group; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental and vision insurance (f

Paid Time Off (full-time and part-time

401K plan with company match (full

Hotel discounts (full-time and part-

Paid holidays (full-time employees)

Early access to earned wages

Job summary

SMI Hotel Group is seeking an experienced Hotel Front Desk Supervisor to assist the Front Office Manager in leading a team and delivering memorable guest experiences at our Dallas property.

You will oversee check-ins/outs, manage guest requests, ensure cash handling accuracy, and uphold service standards while training staff and coordinating with other departments. We offer competitive benefits and opportunities for growth within a supportive team.

Qualifications

• Prior experience as a Hotel Front Desk Supervisor or similar role.
• Experience with hotel reservations systems like Galaxy Lightspeed or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• Assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures
• Accommodate all guest requests in an accurate and efficient manner
• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Assist guests and resolves guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Audit, balance and report on all cash and credit transactions including checks, deposits, house charges, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Skills

Customer service

Communication

Organization

Tools

Galaxy Lightspeed

Opera

Job description

SMI Hotel Group is seeking an experienced Hotel Front Desk Supervisor to assist the Front Office Manager in leading a team and delivering memorable guest experiences at our Dallas property.

You will oversee check-ins/outs, manage guest requests, ensure cash handling accuracy, and uphold service standards while training staff and coordinating with other departments. We offer competitive benefits and opportunities for growth within a supportive team.