Front Desk Supervisor - Guest Experience Lead

Sage Hospitality Group; Raleigh (NC); On-site; USD 23,000 - 25,000; Full time

Job summary

Sage Hospitality Group is hiring a Front Desk Supervisor for Indigo Raleigh in North Carolina. The role involves greeting guests, handling check-in/check-out, and managing reservations with a focus on accuracy and courtesy.

You will respond to inquiries, coordinate with hotel services, and maintain smooth front desk operations, including cash handling and account accuracy. A professional demeanor and fluent English are required for daily, high-volume guest interaction.

Qualifications

• Must have high school graduate level mathematical aptitude and knowledge of cash handling procedures.
• Past experience in dealing with the public and basic customer service skills.
• Must be fluent in oral and written English.

Responsibilities

• Greets and assists guests at check-in and check-out.
• Handles reservations and inquiries via phone and in person.
• Operates PBX equipment and manages wake-up calls.

Skills

Cash handling

Customer service

English fluency

Education

High School diploma or equivalent

Job description

Sage Hospitality Group is hiring a Front Desk Supervisor for Indigo Raleigh in North Carolina. The role involves greeting guests, handling check-in/check-out, and managing reservations with a focus on accuracy and courtesy.

You will respond to inquiries, coordinate with hotel services, and maintain smooth front desk operations, including cash handling and account accuracy. A professional demeanor and fluent English are required for daily, high-volume guest interaction.