Boutique Front Office Manager: Lead Guest Experience & Team

ZOE II LLC; New York (NY); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

401(k) matching

Paid time off

8 paid holidays

Hotel discounts

Job summary

Hotel Indigo FiDi in New York, NY seeks a Front Desk Manager to oversee daily front desk, concierge, and related services, ensuring guest satisfaction and brand consistency.

The role requires leadership, excellent communication, and the ability to manage staffing, budgets, and guest relations in a fast-paced hotel environment. Four years of front desk experience and a Bachelor’s degree are preferred.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Four years of front desk related experience or equivalent.
• Proven leadership and business acumen skills.
• Excellent written and oral communication skills. Bilingual skills a plus.
• Versatility to adapt to changing priorities and deadlines.

Responsibilities

• Direct and supervise front desk, concierge, bell/valet, security, and night audit teams.
• Maintain Indigo brand standards and local hospitality storytelling.
• Monitor guest registration, check-out, and phone service.
• Develop and manage department budget; control expenses.
• Ensure guest satisfaction and smooth front office operations.
• Provide guidance and training to front desk staff.

Skills

Leadership

Customer service

Communication

Bilingual (preferred)

Budget management

Staff development

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Hotel Indigo FiDi in New York, NY seeks a Front Desk Manager to oversee daily front desk, concierge, and related services, ensuring guest satisfaction and brand consistency.

The role requires leadership, excellent communication, and the ability to manage staffing, budgets, and guest relations in a fast-paced hotel environment. Four years of front desk experience and a Bachelor’s degree are preferred.