Guest Experience Specialist

Paylocity; New York, Northern (NY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Indigo Hotel is seeking a friendly Guest Service Agent to ensure a welcoming experience for guests from check-in to check-out. You will handle reservations, provide local information, and coordinate with housekeeping and other teams to meet guest needs.

The ideal candidate will have strong communication skills, professional demeanor, and the ability to manage multiple tasks in a fast-paced environment, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Experience in customer service or front desk operations preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency with reservation and property management software.
• Flexibility to work evenings, weekends and holidays.
• Positive attitude and a genuine desire to assist guests.

Responsibilities

• Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner.
• Respond promptly to guest inquiries, requests, and concerns, providing solutions or escalating as necessary.
• Manage reservations, cancellations, and modifications accurately using the property management system.
• Provide information about hotel amenities, local attractions, and services to enhance guest experience.
• Maintain a clean and organized front desk area, ensuring all materials are up-to-date.
• Collaborate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Handle cash, credit card transactions, and billing processes accurately.
• Follow all safety and security procedures to ensure a safe environment for guests and staff.

Skills

Communication

Customer service

Organizational skills

Calm under pressure

Flexibility

Education

High school diploma

Tools

Property management software

Job description

Join our dynamic hospitality team at Indigo Hotel, as a Guest Service Agent, where your friendly demeanor and commitment to excellence will create memorable experiences for our guests. We are seeking a motivated and professional individual to provide exceptional customer service and ensure our guests feel welcomed and valued throughout their stay.

Key Responsibilities:

- Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner

- Respond promptly to guest inquiries, requests, and concerns, providing solutions or escalating as necessary

- Manage reservations, cancellations, and modifications accurately using the property management system

- Provide information about hotel amenities, local attractions, and services to enhance guest experience

- Maintain a clean and organized front desk area, ensuring all materials are up-to-date

- Collaborate with housekeeping, maintenance, and other departments to fulfill guest needs

- Handle cash, credit card transactions, and billing processes accurately

- Follow all safety and security procedures to ensure a safe environment for guests and staff

Skills and Qualifications:

- High school diploma or equivalent; additional hospitality training is a plus

- Previous experience in customer service or front desk operations preferred

- Excellent communication and interpersonal skills

- Strong organizational skills and attention to detail

- Ability to remain calm and professional in high-pressure situations

- Proficiency with reservation and property management software

- Flexibility to work various shifts, including evenings, weekends, and holidays

- Positive attitude and a genuine desire to assist guests

We foster a welcoming and inclusive work environment that values growth and development. Join us and be part of a team dedicated to delivering outstanding service and creating memorable guest experiences. We offer competitive benefits and opportunities for career advancement.