Night Front Desk Auditor - Guest Experience Champion

SMI Hotel Group; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

401K with match

Hotel discounts

Paid time off

Paid holidays

Early wage access

Job summary

SMI Hotel Group in Dallas is seeking a friendly, customer service oriented Night Auditor to oversee front desk operations during the night shift. You will assist guests with check-ins/check-outs, review day shift payments, and serve as the main point of contact for guest needs.

This full-time role requires cash handling accuracy, strong communication, and attention to detail. Join our team to help ensure guest satisfaction and smooth nightly operations at our Dallas property.

Qualifications

• Previous experience in hospitality preferred.
• Experience handling cash, credit card procedures, and use math concepts.
• Outstanding verbal and written communication skills.
• Attention to detail and organizational skills.

Responsibilities

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction.
• Accurately conduct all cash handling and credit card processing activities.
• Audit, balance and report on all cash and credit transactions including checks, deposits, charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures.
• Perform any other job related duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Job description

SMI Hotel Group in Dallas is seeking a friendly, customer service oriented Night Auditor to oversee front desk operations during the night shift. You will assist guests with check-ins/check-outs, review day shift payments, and serve as the main point of contact for guest needs.

This full-time role requires cash handling accuracy, strong communication, and attention to detail. Join our team to help ensure guest satisfaction and smooth nightly operations at our Dallas property.