Hotel Front Desk Supervisor

TownePlace Suites by Marriott Columbus Dublin; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

TownePlace Suites by Marriott Columbus Dublin is seeking a Hotel Front Desk Supervisor to lead guest services at our Dublin, OH property. You will oversee check-ins and check-outs, greet guests, and maintain Marriott standards in a fast-paced, service-driven environment.

Key responsibilities include supporting guest requests, verifying payments, balancing the front desk cash drawer, addressing complaints, and coordinating with housekeeping and maintenance to ensure a smooth guest experience.

Qualifications

• Previous hospitality/front desk supervisory experience preferred.
• Strong English communication and interpersonal skills.
• Ability to greet guests and handle registrations accurately.
• Knowledge of basic accounting operations and cash handling.

Responsibilities

• Greeting guests, assisting with check-ins/check-outs, and providing courteous service to meet high standards.
• Providing guests with information on local attractions and hotel services; ensuring guest satisfaction.
• Verifying and imprinting credit cards, handling cash, and balancing the front desk cash drawer.
• Posting charges to guest accounts and closing accounts at check-out; ensuring accuracy of guest bills.

Skills

Guest service

Communication

Active listening

Interpersonal skills

English proficiency

Job description

Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the TownePlace Suites Hotel-Dublin, currently seeking personable and dependable candidates just like you to serve as a Hotel Front Desk Supervisor.

In this role, you will provide world-class front desk service, greeting and registering guests, responding to their needs, and assisting them with checkout, always with an eye on creating a hotel experience that continuously delights and enchants each and every one of our guests. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our global family and see why so many of our associates have made Marriott International their career home.

Job Responsibilities

As a Hotel Front Desk Supervisor, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.

Your specific duties in this role will include:

• Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
• Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
• Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
• Posting charges to guest room and House accounts using the computer
• Closing guest accounts at time of check out, and ascertaining guest satisfaction
• Responding to, and addressing guest complaints and concerns
• Performing additional duties as assigned by the supervisor
• Covering shifts when needed to keep the operations of the hotel

Job Requirements

We are looking for a warm and outgoing Hotel Front Desk Supervisor with a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.

Specific qualifications for the role include:

• Prior hospitality experience, preferred but not required
• Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
• Sufficient calculator skills to prepare moderately complex mathematical calculations without error
• Ability to access and accurately input information using a moderately complex computer
• Ability to maintain a professional appearance and demeanor
• Strong English language skills

Source: Hospitality Online