Front Desk Leader — Guest Experience & Operations

SpringHill Suites Louisville Downtown; Louisville (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

SpringHill Suites Louisville Downtown is seeking a Front Desk Manager to lead guest services and front office operations, ensuring adherence to brand standards and HHM values.

The role involves interviewing, training, scheduling and coaching staff, overseeing check-in/out, resolving guest issues, monitoring satisfaction, and collaborating with sales for group blocks. 1–3 years in hospitality front desk preferred; degree preferred. On-site position with growth potential.

Qualifications

• 1 to 3 years hospitality experience including front desk operations.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Assistant General Manager.
• Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Respond to brand Guest Alerts for resolution as needed.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Skills

Front desk operations

Guest service

Staff coaching

Scheduling

Education

Associate's or Bachelor's degree preferred

Job description

SpringHill Suites Louisville Downtown is seeking a Front Desk Manager to lead guest services and front office operations, ensuring adherence to brand standards and HHM values.

The role involves interviewing, training, scheduling and coaching staff, overseeing check-in/out, resolving guest issues, monitoring satisfaction, and collaborating with sales for group blocks. 1–3 years in hospitality front desk preferred; degree preferred. On-site position with growth potential.