Hotel Front Desk Supervisor & Guest Experience Lead

Peachtree Group Hospitality Management; Town of Florida (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee assistance program

Job summary

Peachtree Group Hospitality Management is seeking a Front Office Supervisor for Aloft Aventura in Miami, FL. You will lead guest services to ensure smooth operations and outstanding guest satisfaction.

You will supervise front desk shifts, train and coach staff, resolve guest issues quickly, collaborate with housekeeping and reservations, and manage cash with strict adherence to policy. Peachtree Group offers a comprehensive benefits package and work-life balance perks.

Responsibilities

• Supervise daily shift processes, ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other departments, especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Job description

Peachtree Group Hospitality Management is seeking a Front Office Supervisor for Aloft Aventura in Miami, FL. You will lead guest services to ensure smooth operations and outstanding guest satisfaction.

You will supervise front desk shifts, train and coach staff, resolve guest issues quickly, collaborate with housekeeping and reservations, and manage cash with strict adherence to policy. Peachtree Group offers a comprehensive benefits package and work-life balance perks.