Front Office Supervisor

AC/Moxy Dallas Uptown; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

AC/Moxy Dallas Uptown is seeking a Front Office Supervisor to lead the guest services team and ensure smooth operations, delivering excellent feedback and guest satisfaction.

The role requires training, directing, and coaching front desk staff while resolving guest issues quickly and professionally, and building strong cross-department relationships, including with housekeeping and reservations.

Qualifications

• Experience supervising front desk or guest services.
• Strong communication and customer service skills.
• Ability to resolve conflicts quickly and professionally.

Responsibilities

• Supervise guest services team to ensure efficient operations and high guest satisfaction.
• Train, direct, and coach front desk staff to maintain quality operation.
• Resolve guest issues quickly to uphold service standards.
• Build relationships with other departments, especially housekeeping and reservations.
• Oversee cash handling at the front desk per hotel policy.

Skills

Supervisory

Guest Services

Staff Training

Customer Service

Cash Handling

Job description

Description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.