Front Office Supervisor

Peachtree Group Hospitality Management; Glendale (CA); On-site; USD 36,000 - 3,703,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management seeks a Front Office Supervisor to oversee guest services, ensuring smooth operations and high guest satisfaction. You will supervise the front desk team, train staff, resolve issues swiftly, and maintain professional service standards.

Responsibilities include coordinating with housekeeping and reservations, managing cash at the front desk, and upholding SOPs. Competitive benefits are included, and offers are based on experience and location.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to SOPs.
• Train, direct the work of, resolve issues, and coach/counsel the front desk team to ensure a quality operation.
• Resolve customer issues and complaints quickly to maintain high customer satisfaction.
• Build strong relationships and liaise with other departments, especially housekeeping and reservations.
• Control cash transactions at the front desk and maintain personal bank as per hotel policy.

Job description

• Pay or shift range: $26 USD to $26.88 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.