Front Office Supervisor

Aloft Hotel Miami Aventura; Miami (FL); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Descrizione del lavoro

Aloft Hotel Miami Aventura seeks a Front Office Supervisor to lead the guest services team and ensure efficient operations while delivering outstanding guest experiences.

The role focuses on coaching front desk staff, resolving guest issues promptly, and maintaining professional, courteous service. This position emphasizes cross-department collaboration and adherence to standard operating procedures.

Competenze

• Front Office Supervisor will oversee guest services staff and ensure smooth operations.
• Role requires coaching and directing front desk team to maintain quality service.
• Respond to guest inquiries professionally and provide accurate information.

Mansioni

• Supervise daily shift processes and ensure adherence to SOPs.
• Train, direct, coach, and resolve issues for front desk staff to ensure a quality operation.
• Resolve customer issues and complaints promptly to maintain guest satisfaction and service quality.
• Build strong relationships with other departments, especially housekeeping and reservations.
• Control cash at the front desk and manage personal banking as per hotel policy.

Descrizione del lavoro

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.