Front Office Supervisor

Peachtree Group Hospitality Management; Delray Beach (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management in Delray Beach, FL is seeking a Front Office Supervisor to lead the guest services team and ensure smooth operations with excellent guest feedback. You will respond professionally and promptly to guest inquiries and information needs.

You will train and coach front desk staff, resolve issues quickly, and coordinate with housekeeping, reservations, and other departments.

Qualifications

• Supervise daily shift processes and ensure SOP adherence.
• Train, direct, resolve issues, and coach front desk staff to ensure quality operation.
• Resolve customer issues promptly to maintain high satisfaction and service quality.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to SOPs.
• Train, direct, resolve issues, and coach front desk staff to ensure quality operation.
• Resolve customer issues and complaints quickly to maintain high satisfaction and service quality.
• Build relationships and liaise with housekeeping, reservations, and other departments.
• Controls cash transactions at the front desk and maintains personal bank per hotel policy.

Skills

Supervision

Staff Training

Customer Service

Conflict Resolution

Interdepartmental Liaison

Cash Handling

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.