Front Office Supervisor

Peachtree Group Hospitality Management; Rockwall (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Associate Emergency Foundation

Job summary

Peachtree Group Hospitality Management is seeking a Front Office Supervisor to oversee guest services and ensure smooth operations that drive guest satisfaction. You will respond professionally, provide accurate information, and lead the front desk team to deliver excellent service.

The role involves supervising daily shift processes, coaching staff, resolving guest issues quickly, and collaborating with housekeeping and reservations.

Qualifications

• 2–3 years of hotel guest services experience.
• Experience supervising front desk staff and coordinating shift processes.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to SOPs.
• Train, direct, and coach front desk staff to ensure quality operation.
• Resolve customer issues and complaints quickly to maintain high satisfaction.
• Build relationships and liaise with housekeeping, reservations, and other departments.
• Control cash transactions at the front desk and manage personal bank per policy.

Skills

Guest services supervision

Customer service

Cash handling

Team coaching

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide paid holidays and paid time off. Additional benefits include access to our Employee Assistance Program and Associate Emergency Foundation.

Peachtree Group is proud to be an Equal Opportunity Employer and an E-Verify employer. All employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.

Qualifications

Experience

Required

2-3 years:

2-3 years of hotel guest services experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.