Guest Services Supervisor - Front Desk Leader

Hyat; Glendale (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life Insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Front Office Supervisor in Glendale, California, to oversee guest services and ensure smooth operations. You will respond professionally to guests, provide accurate information, and maintain high standards of service.

The role involves supervising the front desk team, training staff, resolving issues quickly, and coordinating with housekeeping and reservations to deliver exceptional guest experiences. Cash handling and adherence to SOPs are essential.

Qualifications

• Experience supervising front desk or guest services
• Strong customer service orientation and problem-solving skills
• Ability to train, direct, coach and counsel staff to maintain quality operations

Responsibilities

• Supervise daily shift processes to ensure SOP adherence.
• Train, direct and coach front desk team members to ensure quality operations.
• Resolve guest issues and complaints promptly to maintain satisfaction.
• Build relationships with other departments, e.g., housekeeping and reservations.
• Control cash transactions at the front desk and manage personal bank per policy.

Skills

Guest services

Team supervision

Customer service

Training & coaching

Cash handling

Interpersonal communication

Tools

POS system

Job description

Peachtree Group is seeking a Front Office Supervisor in Glendale, California, to oversee guest services and ensure smooth operations. You will respond professionally to guests, provide accurate information, and maintain high standards of service.

The role involves supervising the front desk team, training staff, resolving issues quickly, and coordinating with housekeeping and reservations to deliver exceptional guest experiences. Cash handling and adherence to SOPs are essential.