Hotel Front Desk Supervisor — Daily Pay & Guest Experience

Homewood Suites Windsor Locks; Windsor Locks (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k)

Disability coverage

FSA

Hotel benefits

Employee assistance program

Leadership development

Daily pay

Job summary

InnVentures, managing Homewood Suites Windsor Locks, seeks a Front Desk Supervisor to lead the front office team and champion guest experiences. You’ll be the first impression for guests, ensuring courteous service and smooth operations throughout shifts.

You will train staff, manage scheduling, and coordinate with other departments to fulfill guest requests, while supporting a daily-pay benefits program and a comprehensive benefits package.

Qualifications

• Minimum of 2 years prior hotel front desk experience, preferably in a Hilton branded property.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must be able to stand for an entire shift and lift at least 25 pounds.
• Must be available to work evenings, occasional overnight, weekends and holidays.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Resolve guest issues to their satisfaction using problem solving skills.
• Coordinate with other departments to meet guest requests in a fast-paced environment.
• Ensure front desk checklists and programs are followed and daily work is error-free.
• Assist with Market inventory management.
• Act as Hilton Honors enrollment Champion and drive enrollments.
• Manage weekly reports (e.g., posting Advance Purchases).
• Follow proper credit handling procedures and post/reconcile charges.
• Cover front desk call-outs as needed.
• Support hotel goals through teamwork with all departments.

Skills

Front desk experience

Guest service

Communication skills

Shift leadership

Tools

PMS software

Job description

InnVentures, managing Homewood Suites Windsor Locks, seeks a Front Desk Supervisor to lead the front office team and champion guest experiences. You’ll be the first impression for guests, ensuring courteous service and smooth operations throughout shifts.

You will train staff, manage scheduling, and coordinate with other departments to fulfill guest requests, while supporting a daily-pay benefits program and a comprehensive benefits package.